Right of withdrawal/return

If you want to return something from your order, you do it through ours return portal or by emailing us your order number and the email address used for the order.

Our return policy entitles you as a consumer to a fourteen (14) day right of return after you have received the item(s) you have purchased from us. You have the right to open and examine the products that you purchased but any products that are returned unused. The original packaging must not be broken during a return. There must also be no signs of use whatsoever and this includes odors such as smoke or perfumes. If the products you want to return should agree to something that is not accepted according to above, the return will not be approved and will instead be sent back.

As a consumer, you first need to receive your order from the delivery company, otherwise you will be charged a fee of SEK 200. You as a consumer are obliged to send the products back to us, you can either use the QR code that you receive via our return portal or buy your own shipping to send the goods back. Please make sure that the shipment is trackable when you send it. You as a consumer are responsible for the package and its contents until we receive the shipment, i.e. if the carrier should lose/damage the shipment, we cannot refund you.

Please ensure that the products are sent to the correct address mentioned above. Products sent to the wrong address will not be able to be delivered and thus a return will be refused.

When your return is accepted or refused, you will receive an email regarding this.

Please note that a refund may take up to ten (10) days depending on your bank. If you have not received a refund within this time, contact us here

All shipping costs are paid by the consumer and are non-refundable. If you use the QR code to print your shipping note that you receive via the return portal, SEK 60 will be deducted for the return shipping.

If you do not use the QR code, you will not be charged.