Returns

Right of withdrawal/return

If you want to return something from your order, do so by emailing us your order number and the email address used when ordering.

Our return policy entitles you as a consumer to a fourteen (14) day right of return after you have received the product(s) you have purchased from us. You have the right to open and examine the products you have purchased but all products that are returned unused. The original packaging must not be broken when returned. There must also be no signs of use whatsoever and this includes smells such as smoke or perfumes. If the products you want to return should match anything that is not accepted according to the above, the return will not be approved and will instead be sent back.

As a consumer, you first need to receive your order from the delivery company, otherwise you will be charged a fee of 200 SEK. You as a consumer are responsible for the products being sent back to us, by purchasing your own shipping to send the goods back. Make sure that the shipment is traceable when you send it. You as a consumer are responsible for the package and its contents until we receive the shipment, i.e. if the transport company should lose/damage the shipment, we cannot refund you.

Please ensure that the products are sent to the correct address mentioned above. Products sent to the wrong address will not be delivered and therefore a return will be refused.

When your return is accepted or rejected, you will receive an email regarding this.

Please note that a refund may take up to ten (10) days depending on your bank. If you have not received a refund within this time, please contact us. here

All shipping costs are paid by the consumer and are not refunded when using the open purchase/right of withdrawal.